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  • How do I start?
    The first step is to give us a call to arrange an in-home FREE consultations with one of our care specialists. There is no charge for this visit and no obligation to sign up for any service afterwards. If all parties feel it's a good fit, we will develop a customized care plan that works best for you. Call us today at (604) 924-8716.
  • Is there a minimum time to book a service?
    Clients Can set up care on an hour basis with a 2 hour minimum start. Each senior is different, so please contact us to set up a care plan that works best for you and your loved one.
  • What if we just need occasional help?
    Whether you need long-term monitored care, or occasional assistance, Friendly Neighbour is happy to help. We can create a specialized plan just for you.
  • What areas/cities do you work in?
    Currently we operate in New Westminster, Burnaby, Coquitlam, Port Moody, Port Coquitlam, Maple Ridge, Surrey, Vancouver (all areas), and White Rock. If your city/area is not listed here, please send us an Instagram DM or email.
  • Can you provide care to someone in an assited living or retirement facility too?
    Yes. Anywhere you call home, we can provide services. Retirement home, assisted living facility, apartment, house, condo, basement suite, or even a boat. You live there, we will be there!
  • What are your price plans?
    As services and packages can vary widely between each client, so can final pricing. Services can be daily, weekly, once or repeat many times a month, or be on a custom basis. Your service may incur additional costs for a day trip (gas/parking) or fees for use of the wheelchair and reporting services, depending on your specific needs. Because of this, we will provide you with a formal quote for the services you select, on the plan you select, after our initial consultation.
  • What is your cancellation policy?
    Should you need to cancel your service, please do so a minimum of 24 hours prior to the day of service. The earlier the better so we can work to reschedule your appointment. A $25 fee will apply for same day cancellations. Should cancellation be due to a death, hospitalizion or emergency, please advise.
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